RESIDENTIAL PROXY SETUP

What is the format of Hex Residential Proxies?

  • IP:PORT [ 89.97.12.22:5001 ].

  • Meaning, we only sell IP Authenticated Proxies. Our proxies works with 99% of the public bots.

  • We DO NOT offer user:pass proxies for the time being.

Which protocols are supported by Residential Proxies?

  • HTTP & HTTPS

How can I view my proxy list?

  • Click "GENERATE", and a new pop-up window will show up, and you'll be able to access your proxy list. An example is shown below:

  • No, before using your proxies, you have to make sure that you have added your IP for authentication. IF YOU DON’T ADD YOUR IP FOR AUTHENTICATION, YOUR PROXIES WILL NOT WORK.

How does that pop-up window looks like?

  • The pop-up window should look like this:

Should I just copy my proxy list and use them right away?

  • No, before using your proxies, you have to make sure that you have added your IP for authentication. IF YOU DON’T ADD YOUR IP FOR AUTHENTICATION, YOUR PROXIES WILL NOT WORK.

How many IP’s I can add for Proxy Authentication?

  • You can add upto 5 IP's for Authentication.

What IP address should I add Authentication?

  • You have to add you Public IPv4 for authentication.

  • DO NOT ENTER your local IPv4 or IPv6.

  • Local IP addresses begins from 192.168.xxx.xxx or 172.16.xxx.xxx Or 10.xxx.xxx.xxx.

How can I find my Public IPv4 address?

OR

  • You can click this button provided in your dashboard to find your Public IPV4.

  • In you proxy dashboard click "CLICK ME TO FIND YOUR IP ADDRESS" in order to find your IPv4.

How can I add/remove my IP for authentication?

  • Click "Add IP" button to add your IP Address for authentication.

  • An example has been shown below:

  • BEFORE ADDING YOUR PUBLIC IP ADDRESS FOR AUTHENTICATION, MAKE SURE TO REMOVE “1.1.1.1” FROM THE DASHBOARD.

  • An example has been shown below: https://gyazo.com/836236ec5316cf35ac2521c65ba80262

  • After you ADD your IP Address for authentication make sure to click "SAVE" or else the IP authentication will NOT work.

ALSO, DO NOT ENTER THE SAME IP ADDRESS MORE THAN ONCE. IF YOU ADD THE SAME IP ADDRESS TWICE, YOUR PROXIES WILL NOT WORK.

  • After following all the steps listed above select the proxy location & proxy type.

  • As of now you can generate Country, State & ISP level proxies.

  • You can generate Static or Rotating Residential Proxies at one time.

How can I generate proxies?

  • After following all the steps listed above click "GENERATE PROXIES" to generate a new set of residential proxies.

  • Adjust the slider to generate custom amounts of proxies.

  • As of now you can generate upto 500 proxies per order.

  • Click this link to view the example

https://gyazo.com/305fdf457945981a21be1efcfdc531d5

IMPORTANT NOTE:

  • WHEN YOU GENERATE ISP/CITY/STATE LEVEL SPECIFIC PROXIES MAKE SURE TO ADD YOUR IP FOR AUTHENTICATION.

  • FOLLOW THE STEPS SHOWN IN OUR RESIDENTIAL PROXY SETUP GUIDE IF YOU DON'T KNOW HOW TO ADD YOUR IP FOR AUTHENTICATION.

  • THE ISP/CITY/STATE LEVEL PROXIES WILL BE GENERATE IN USER:PASS FORMAT, BUT YOU STILL HAVE TO ADD YOUR IP FOR AUTHENTICATION OR ELSE ISP/CITY/STATE LEVEL SPECIFIC PROXIES WILL NOT WORK.

  • KEEP IN MIND ISP/CITY/STATE LEVEL IP POOLS ARE SMALLER, SO MAKE THE RIGHT CHOICES WHEN GENERATING PROXIES.

  • ISP/CITY/STATE LEVEL PROXIES MAY OR MAY NOT WORK DURING DROPS.

  • IF YOU GET ERROR WHILE USING THEM, THAT'S AN INDICATION THAT THE CITY LEVEL RESIDENTIAL IP POOL IS EMPTY.

  • IF YOU GET ERRORS THEN GENERATE "COUNTRY" LEVEL SPECIFIC PROXIES. (US, UK, FR, etc proxies)

  • MAKE SURE TO GENERATE A FRESH SET OF PROXIES AT-LEAST 2 HOURS BEFORE THE DROP. DO NOT USE THE PROXIES THAT YOU GENERATED LET'S SAY 24 HOURS BEFORE THE DROP, THEY MAY OR MAY NOT WORK. DUE TO INACTIVITY THE RESIDENTIAL PROXIES WILL LEAVE ITS EXIT NODE IP. SO ALWAYS GENERATE FRESH PROXIES, BEFORE A DROP.

  • ALWAYS TEST YOUR PROXIES BEFORE USING THEM.

  • WE'RE NOT RESPONSIBLE IF YOU COULDN'T SETUP ON TIME.

How can I remove my IP Address?

  • Click "Remove IP" Button to remove your IP address from authentication.

  • After you click "REMOVE IP" button, make sure to click "SAVE" or else the system will NOT remove your IP from authentication.

  • An example has been shown below: https://gyazo.com/836236ec5316cf35ac2521c65ba80262

How long will it take to authenticate my Public IPv4 Address?

It will approximately take around 20-40 seconds for the IP authentication to work.

How Do I copy my proxy list?

  • You can copy all of your proxies from the Dashboard by clicking "Copy to clipboard" button.

  • Once you copy your proxies, you directly can paste the proxies in a text file or your bot.

I am getting errors with Residential Proxies, what should I do?

  • If you get errors, then generate a new set of proxies.

  • Make sure you've added the correct IP for authentication.

  • If you're generate city level proxies, and get errors then that's an indication of the residential pool being empty.

  • Keep in mind, city level pools are relatively smaller compared to country level pools.

  • So always generate country level proxies for major drops.

How can I test my proxies in chrome?

  • AFTER FOLLOWING THE SETUPS LISTED ABOVE, YOUR DATA CENTER PROXIES WILL WORK RIGHT AWAY.

  • IN CASE YOUR PROXIES DOESN'T WORK EVEN AFTER FOLLOWING THE GUIDES, PLEASE REACH US OUT ON TWITTER @HEX_PROXY or DISCORD TO GET RAPID SUPPORT.