RESIDENTIAL PROXY FAQ

How do you measure data usage?

  • We do a summation of the incoming request size + outgoing content size (request headers + request data + response headers + response data).

  • We’re basically are counting all downloaded traffic.

How often does my residential bandwidth meter will update?

  • You bandwidth meter will update every 10 mins.

What happens when I hit my data limit?

  • Once you hit your monthly data/bandwidth limit our system will remove your info from our servers, and you won't be able to use them anymore, unless you decide to "TOP UP" your current data plan.

What IP should I add for authentication?

  • You add the IP address of the computer/server/machine/device that you've installed your bot on or you're planning to run your bot on.

  • For instance, if you have installed your bot on a server, then add your server's IP. If you add your HOME IP for authentication, and test the proxies on your server obviously the proxies will not change.

  • Keep in mind, your HOME IP is not static it always changes, so make sure to add the correct IP for authentication.

How many proxies I can generate at once?

  • You can generate upto 500 residential proxies per order.

How long will my Residential Proxy Plan will active?

  • Your proxy plan will be active for 30 days or 720 hours or until you run out of GB data.

What type of proxies should I generate for X website?

  • FOOTSITES = STATIC RESIDENTIAL PROXIES

  • NIKE DESKTOP/SNKRS = ROTATING RESIDENTIAL PROXIES

  • ADIDAS = STATIC RESIDENTIAL PROXIES

  • SUPREME = STATIC RESIDENTIAL PROXIES

  • SHOPIFY = STATIC RESIDENTIAL PROXIES

  • FINISHLINE = STATIC RESIDENTIAL PROXIES

  • MESH = STATIC RESIDENTIAL PROXIES

  • MAGENTO SITES = STATIC RESIDENTIAL PROXIES

Which server should I generate proxies from?

  • If you're running on US websites then generate proxies from US servers.

  • For instance, if you want to run on SUPREME NEW YORK then you generate proxies form US Servers/Cities/ISPs

  • If you generate proxies from let's say UK server then you can't use those proxies

    SUPREME NEW YORK as they'll will be redirected to SUPREME LONDON locale.

Can I check my current DATA/BANDWIDTH usage?

  • Yes you can.

  • Simply login into your Residential Proxy Dashboard, and check CURRENT DATA USAGE (MB) row.

  • An example is shown below:

Can I generate proxies from multiple gateways?

  • No, you cannot.

  • For instance, if you generate proxies from US server first and then generate proxies from UK server, then the proxies US proxies you generated will be destroyed and will no longer work.

  • You only can use one gateway at a time.

Does the old set of proxies gets destroyed when I generate a new one?

  • YES, THE OLD SET WILL NOT WORK ANYMORE AS OUR SYSTEM WILL DESTROY IT.

  • FOR INSTANCE, IF YOU WANT TO USE 100 PROXIES ON ADIDAS.COM & 100 PROXIES ON SHOPIFY.COM YOU SIMPLY GENERATE 200 PROXIES IN TOTAL & SPLIT IT IN HALF.

  • IF YOU GENERATE TWO DIFFERENT PROXY SETS, THEN THE FIRST SET YOU GENERATED WILL BE DESTROYED.

  • WE'RE NOT RESPONSIBLE FOR DEAD PROXIES DUE TO INCORRECT SETUPS.

Can I generate different proxy types?

  • NO, you cannot.

  • YOU ONLY CAN USE ONE PROXY TYPE PER GENERATION.

  • FOR INSTANCE, IF YOU GENERATE "STATIC RESIDENTIAL PROXIES" FIRST, AND THEN GENERATE "ROTATING RESIDENTIAL PROXIES", THEN THE STATIC RESIDENTIAL PROXIES YOU GENERATED EARLIER WILL NO LONGER WORK AS ITS DESTROYED.

How can I generate proxies from ISP level servers?

  • Simply select any ISP of your choice, and click "GENERATE PROXIES"

  • As of now you can generate proxies from the following ISPs:

Comcast

AT&T

T-Mobile

Sprint

Level 3

Charter

  • City level proxies will be generate in IP:PORT:USER:PASS format. However, you still have to add your IP for authentication.

How does ISP level proxies looks like?

  • ISP level proxies will look something like this:

185.3.95.221:19838:customer-USERNAME-cc-COUNTRY-asn-15454:PASSWORD

185.3.95.221 is your IP

19838 is your proxy PORT

customer-USERNAME-cc-COUNTRY-asn-15454 is your username

PASSWORD is ofc your password.

IMPORTANT NOTE:

  • WHEN YOU GENERATE ISP/CITY/STATE LEVEL SPECIFIC PROXIES MAKE SURE TO ADD YOUR IP FOR AUTHENTICATION.

  • FOLLOW THE STEPS SHOWN IN OUR RESIDENTIAL PROXY SETUP GUIDE IF YOU DON'T KNOW HOW TO ADD YOUR IP FOR AUTHENTICATION.

  • THE ISP/CITY/STATE LEVEL PROXIES WILL BE GENERATE IN USER:PASS FORMAT, BUT YOU STILL HAVE TO ADD YOUR IP FOR AUTHENTICATION OR ELSE ISP/CITY/STATE LEVEL SPECIFIC PROXIES WILL NOT WORK.

  • KEEP IN MIND ISP/CITY/STATE LEVEL IP POOLS ARE SMALLER, SO MAKE THE RIGHT CHOICES WHEN GENERATING PROXIES.

  • ISP/CITY/STATE LEVEL PROXIES MAY OR MAY NOT WORK DURING DROPS.

  • IF YOU GET ERROR WHILE USING THEM, THAT'S AN INDICATION THAT THE CITY/STATE/ISP LEVEL RESIDENTIAL IP POOL IS EMPTY.

  • IF YOU GET ERRORS THEN GENERATE "COUNTRY" LEVEL SPECIFIC PROXIES. (US, UK, FR, etc proxies) and new proxies will work right away.

I am getting errors when I add my IP for authentication, what should I do?

  • If you're getting errors while adding your IP for authentication, then simply Log out-> clear you cookies -> Log back in and then try adding your IP for authentication again.

Can I TOP UP my plan after its expired?

  • No you CANNOT top up your plan after its expired. As soon as your plan is marked as EXPIRED we will removed your info & proxies from our network and database.

Are these proxies subscription based?

  • No, this is NOT subscription based proxies. We’ll NOT auto charge you. You have to renew your proxies manually if you wish to.

Can I get a Cancellation/Refund for proxy Residential Proxy plan TOP UP?

  • Absolutely NOT, once click "TOP UP" option/button from your dashboard, we’ll lock that proxy plan for you. You’re not entitled to any refunds, or cancellations.

If you have any questions, comments or concerns please reach us out on twitter @HEX_PROXY or Simply open a ticket in our DISCORD Support Server.