FAQ'S

FAQ's related to our Residential & Data Center Proxy Service

What is a proxy and why do I need one?

  • Proxy servers act as a firewall and web filter, provide shared network connections, and cache data to speed up common requests. A good proxy server keeps users and the internal network protected from the bad stuff that lives out in the wild internet.

What type of proxies do we offer?

  • We offer DATA CENTER & RESIDENTIAL PROXIES.

What type of proxy plans we do offer?

  • We offer 25, 50 & 100 Packs of Data Center Proxy Plans.

  • We offer 2GB, 4GB, & 6GB of Residential Proxy Plans.

How do I achieve the Fastest Speeds and do I need a server?

  • Our valuable clients have had the highest success with AWS, GOOGLE & VULTR VPS.

  • To reach the fastest speeds, you will need a server that is located closer to your proxy location.

  • Ashburn proxies = servers hosted in Ashburn, VA.

  • Chicago proxies = servers hosted in Chicago, IL.

  • New York proxies = servers hosted in New York , NY

  • London Proxies = servers hosted in London, England.

Does our proxies comes with UNLIMITED BANDWIDTH?

  • Yes, our DATA CENTER proxies comes with UNLIMITED BANDWIDTH.

  • No, our RESIDENTIAL PROXY PLANS does NOT include unlimited BANDWIDTH option. Your residential plan is either limited to 2GB, 4GB or 6GB bandwidth limit, so use your RESIDENTIAL PROXIES wisely.

Is our Residential & Data Center Proxies fully private?

  • Yes, both of our RESIDENTIAL & DATA CENTER proxies are entirely private. Meaning, our proxies are NOT SHARED, and only you'll have access to the proxies assigned to you.

  • If your residential proxies get banned, all you have to do is regenerate a new set of proxies, and your proxies will get unbanned.

  • Our data-center proxies might get soft banned if you abuse the proxies, they could get banned. Soft bans on websites are very standard, simply because of their bot prevention filters, and we cannot do anything about as it is something we cannot control.

For how long will be my Data Center Proxies valid for?

  • Your Data Center Proxy plan will be valid for 168 hours or 7 Days if you have purchased a Weekly Data Center Proxy plan.

  • Your Data Center Proxy plan will be valid for 720 hours or 30 Days if you have purchased a Monthly Data Center Proxy plan.

For how long will be my Residential Proxies valid for?

  • Your residential proxies will be valid for 720 hours/ 30 days OR until you have reached your Bandwidth limit. Meaning, if you used 100% of your Residential proxy bandwidth your plan will expired right away.

  • Keep in mind, if you have left over Residential Proxy bandwidth, it will NOT roll over to the next month.

How many Residential proxies can I generate at once?

  • You can generate up-to 500 proxies at a time.

Your proxy generation limit may vary if you have purchased proxies before August 10th 2019

Can I generate City level specific Residential proxies?

  • Yes you can.

  • For instance: If you generate a Residential proxy from New York, you'll be assigned a Residential IP from the New York State.

Can I generate Residential proxies from a Specific ISP?

  • As of now you can generate proxies from Mobile ISPs such as T-Mobile & Sprint.

How long can I keep the same Residential IP for?

  • Due to the nature of residential proxies we can’t know exactly how long the same IP will be available.

What Data Center proxy locations do we offer?

What Residential proxy locations do we offer?

What type of payment methods do we accept and do you guys have Paypal support?

  • We only accept visa, amex, mastercard and discover card payments. We don't support paypal payments as we use stripe as our payment gateway.

  • Keep in mind, if you attempt to use a Virtual credit card stripe will block your payments. You have to use a real physical card in order to make a purchase.

Can I generate "Unlimited proxies" with my residential proxy plans?

  • No you can't there's no such thing as unlimited proxies. That is just a marketing tactic — we don't resell luminati or netnut residential plans

CAN YOU CHANGE/REFRESH DATA CENTER PROXY LIST?

  • YES YOU CAN BUT ONLY WHEN WE'VE HAVE ENOUGH STOCK ON THE SERVER THAT WE'VE HOSTED YOUR PROXIES ON.

Is there any refunds or cancellations for products listed on our website?

  • This is a digital / online / one-time use product, so there are no refunds or cancellations offered under any circumstances.

  • We've a strict "No returns / No replacements / No cancellations policy, please read our terms and conditions before placing an order. https://www.hexproxy.com/TermsConditions

How do I test a proxy in chrome browser?

  • Click this link and read the documentation provided:

https://nordvpn.com/tutorials/proxy-setup/chrome/

  • Note: We're not affiliated with Nord VPN, we're not responsible for any incorrect setups.

Does our proxies work on Footsites?

  • Our RESIDENTIAL PROXIES are guaranteed to work on Foot sites. If you get 403 errors, you can generate a new set of Residential Proxies.

  • Also, as far as we know, our DATA CENTER proxies do work on Foot sites but test your proxies before using them.

  • You set may or may not work, as we only guarantee our Data Center proxies to work on SHOPIFY Sites with NO BOT PROTECTION filters. So make sure to test the proxies before using them.

Does our proxies work on Finishline?

  • Our RESIDENTIAL PROXIES may or may not work on Finishline. They are known to have massive bot prevention firewalls, so before using RESIDENTIAL PROXIES on Finishline be sure to test.

  • Not every, a few of our DATA CENTER PROXIES do work on Finishline. If you have the 45.xx.xx.xx subnet or 5.xx.xx.xx or 91.xx.xx.xx or 2.xx.xx.xx or 46.xx.xx.xx test them on Finishline they may or may NOT work.

  • No, 154.xx.xx.xx & 198.xx.xx.xx ranges DOES NOT work on Finishline.

Does our Proxies work on Size?Previews, Mesh Sites and Footlocker EU or any other EU sites?

  • Our RESIDENTIAL PROXIES does work on Size? Previews, Mesh Sites, & FTL EU. If you get errors when running tasks, regenerate a new set of UK RESIDENTIAL PROXIES.

  • Also, as of now, our UK DATA CENTER do work on the sites listed above but keep in mind, they're NOT guaranteed to work on the sites listed above.

  • If you're subnet/proxies gets banned, we'll NOT replace your proxies. We're not responsible for any bans due to incorrect setup(s).

Does our proxies work on BSTN?

  • No, our DATA CENTER proxies DOES NOT work on BSTN.

  • Our RESIDENTIAL PROXIES, may or may not work on BSTN.

  • Always remember to test your proxies before using them.

Do you offer replacements for Banned Proxies?

  • No, we DO NOT offer any replacements if your DATA CENTER PROXIES gets banned.

  • We only guarantee the proxies to work on Shopify sites with NO bot protection turned on. The rest of the sites are not guaranteed.

  • In case of RESIDENTIAL PROXY BANS, all you do is simply generate a new set of proxies.

  • Every time you generate a set of Residential Proxies, you'll get a new Residential IP on the exit node.

Does our proxies work on SUPREME US OR SUPREME EU?

  • Yes, most of DATA CENTER PROXIES do work on Supreme US or EU. But not every single proxy will work. Again, we only guarantee the proxies to work on Shopify sites with NO bot protection turned on. The rest of the sites are not guaranteed.

  • Keep in mind, only US DATA CENTER PROXIES i.e., proxies from ASHBURN, NEW YORK & CHICAGO will work on SUPREME US. If you would like to use proxies for SUPREME EU, please purchase our UK DATA CENTER PROXY PLAN.

  • All of our RESIDENTIAL PROXIES are guaranteed to work on SUPREME US OR EU.

  • Keep in mind, and only US RESIDENTIAL PROXIES will work on SUPREME US. If you would like to use proxies for SUPREME EU, please generate UK RESIDENTIAL PROXY PLAN.

Does our proxies work on Adidas?

  • Both of our RESIDENTIAL AND DATACENTER proxies do work on Adidas.com.

  • Keep in mind, if you are Adidas is known to turn on region locking, if you would like to use proxies on Adidas UK or Adidas EU, you have to purchase a UK DATA CENTER PROXY PLAN.

Does our proxies work on Nike?

  • As of now both RESIDENTIAL and DATA CENTER proxies should work on NIKE.

  • US proxies = NIKE SNKRS US

  • UK proxies = EU/GB SNKRS

  • US Proxies = WORKS ON US SITES

  • EU Proxies = WORKS ON EU SITES

  • Keep in mind, we cannot 100% guarantee our Data Center proxies to work on Nike. We only guarantee them to work on SHOPIFY sites with NO bot protection turned on. The rest of the sites are not guaranteed.

Can I use proxies for CAPTCHA HARVESTING/ GOOGLE ACTIVITY generation?

  • Captcha Harvesting is strictly prohibited from our DATA CENTER PROXY network, if we found you using our proxies with your captcha bots we will cancel your order immediately, and NO refunds will be offered.

  • You can only use our RESIDENTIAL PROXIES with you captcha bots. Keep in mind, if you run out of RESIDENTIAL BANDWIDTH because of google activity, it is not our problem.

Can I get user:pass proxies?

  • If you happen to have AIOMOJI BOT, we will be able to generate you a set of DATA CENTER PROXIES.

  • Note: Our RESIDENTIAL PROXIES are IP Authenticated, so we do NOT support user:pass RESIDENTIAL PROXIES.

If you have any questions, comments or concerns please reach us out on twitter @HEX_PROXY or Simply open a ticket in our DISCORD Support Server.